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Frequently asked questions

Before you write to us

Your question may already be answered here.

Within 24 working hours for contacts through the form or by email. On WhatsApp we usually answer much sooner, the team checks it several times a day.

The team works Monday to Friday, Spanish office hours (CET/CEST). If you write at the weekend, you will hear from us first thing on Monday.

Yes. We work in Spanish and English, and our training and consultancy adapt to any time zone (live sessions are scheduled around the team).